Refund Policy

Layali Official Store

Last updated: 20 October 2026

At Layali Official Store, we aim to provide our customers with a smooth and satisfactory shopping experience. Please read our refund and return policy before placing an order.

1. Change of Mind

Due to the personal nature of fragrance products and hygiene considerations, we generally do not accept returns or exchanges for change of mind, choosing the wrong fragrance, or disliking a scent after purchase.

This policy applies where permitted by applicable law and does not affect your statutory consumer rights.

2. Damaged or Defective Products

If your order arrives damaged, defective, leaking or otherwise faulty, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.
• Clear photographs or a video showing the issue.
• A brief description of the problem.

Please retain the product and its original packaging until we advise you on the next steps.

After reviewing the claim, we may offer an appropriate replacement, repair where applicable, or refund in accordance with applicable law.

3. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please notify us promptly.

We will review the order details and arrange an appropriate solution, such as supplying the missing item, replacing the incorrect product, or issuing a refund where applicable.

4. Return Conditions

Where a return is accepted:

• The product should be returned with its original packaging and accessories, where reasonably possible.
• Perfumes should remain unused and unopened unless the return concerns a defect, damage or another issue that must be assessed.
• Customers should contact us and obtain return instructions before sending an item back.
• We reserve the right to assess reported issues before determining an appropriate resolution, subject to applicable consumer protection laws.

5. Refund Processing

Once a refund is approved, we will inform you of the applicable refund method and expected processing time.

Refunds will generally be made through the original payment method where practicable. If another method is required, we will communicate the arrangements with the customer.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

Any refund will be handled in accordance with applicable Sri Lankan law.

6. Delivery Charges

Original delivery charges and return shipping costs will be assessed according to the circumstances of the return and applicable law.

Where an error or defect attributable to Layali requires a return, we will communicate the appropriate arrangements and any applicable refund of delivery charges.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible through WhatsApp or our official customer support channel.

Cancellation may not be possible once an order has been packed, dispatched or handed to the delivery provider.

If payment has already been made and the cancellation is accepted, any refund due will be processed in accordance with applicable law.

8. Contact Us

For return, replacement or refund enquiries, please contact:

Layali Official Store

Website: layaliofficialstore.lk

WhatsApp: [Insert your business WhatsApp number]

Email: [Insert your business email address]

Location: Sri Lanka

Please include your order number when contacting us so that we can assist you efficiently.

Our commitment: We aim to handle every genuine concern fairly and professionally while protecting our customers’ rights and maintaining appropriate hygiene standards for fragrance products.